How we collect, use, and protect your personal information
Penta-O SACCO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
1.1. Personal Information: We collect personally identifiable information such as your name, phone number, email address, national ID number, physical address, and financial information necessary for membership and transactions.
1.2. Transaction Data: We collect details of your savings, loan applications, repayments, withdrawals, and all financial transactions conducted through the App.
1.3. Device Information: We may collect information about the device (only when you report a bug or issue while using the app) you use to access the App, device type, and operating system, to ensure security and improve performance and your experience with the app.
2.1. Service Provision: To process your transactions, manage your savings and loans, maintain your membership records, and provide customer support.
2.2. Communication: To send you transaction alerts, loan reminders, important SACCO announcements, and promotional offers (with your consent).
2.3. Credit Assessment: To evaluate your loan eligibility, assess risk profile, and make informed lending decisions.
2.4. Legal Compliance: To comply with applicable laws and regulations regarding Savings and Credit Cooperative Societies (SACCOs) in Kenya, including the SACCO Societies Act and regulations by SASRA (SACCO Societies Regulatory Authority).
2.5. Service Improvement: To analyze usage patterns and improve our App features and member services.
3.1. Internal Use: Your information is shared with SACCO Administrators and authorized staff for management and operational purposes.
3.2. Third-Party Service Providers: We may share information with trusted third parties who assist us in operating the App (e.g., payment processors, SMS gateways, cloud storage providers), subject to strict confidentiality agreements.
3.3. Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to valid requests by public authorities (e.g., law enforcement, regulatory bodies).
3.4. Credit Reference Bureaus: We may share your credit information with licensed Credit Reference Bureaus in Kenya as permitted by law.
3.5. With Your Consent: We may share your information with other parties when you have given explicit consent.
4.1. We use administrative, technical, and physical security measures to help protect your personal information, including encryption, secure servers, and access controls.
4.2. However, no electronic transmission or storage system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
4.3. You are responsible for maintaining the confidentiality of your account credentials.
5.1. By registering an account, you explicitly consent to the collection, processing, and storage of your personal data as described in this policy.
5.2. You have the right to:
6.1. We retain your personal information for as long as you are an active member of Penta-O SACCO.
6.2. After membership termination, we retain data for the period required by law and for legitimate business purposes (e.g., tax compliance, dispute resolution).
6.3. Financial transaction records are retained in accordance with Kenyan financial regulations.
7.1. Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
8.1. We may update this Privacy Policy from time to time. We will notify you of significant changes via the App or email.
8.2. Your continued use of the App after such notification constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us:
Clay City Business Center, Kasarani, Nairobi, Kenya
+254 793 658 147
customercare@pentaosacco.com
www.pentaosacco.com
You may also reach us via the in-app Support feature.
This Privacy Policy is governed by the Data Protection Act, 2019 of Kenya and other applicable Kenyan laws.